{"id":2518,"date":"2017-11-24T09:12:25","date_gmt":"2017-11-24T09:12:25","guid":{"rendered":"http:\/\/pinngle.me\/blog\/?p=2518"},"modified":"2022-11-08T20:46:38","modified_gmt":"2022-11-08T16:46:38","slug":"chatbots-are-getting-smarter-emotional-chatbots","status":"publish","type":"post","link":"https:\/\/pinngle.me\/blog\/chatbots-are-getting-smarter-emotional-chatbots\/","title":{"rendered":"Chatbots Are Getting Smarter. Emotional Chatbots."},"content":{"rendered":"<p><a href=\"https:\/\/en.wikipedia.org\/wiki\/Chatbot\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Chatbots<\/span><\/a><span style=\"font-weight: 400;\"> are developed with technology humanization in mind, allowing people to communicate with it in a more natural way. Emotional chatbot machines are marking an era in which the interaction between humans and robots is seamless and is more than just functional. So, the next move of Artificial Intelligence (AI) is Emotional Intelligence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, you\u2019ll read about emotional chatbots and how chatbots are related to messaging apps. <\/span><\/p>\n<h2><b>Chatbot Machines and Their \u201cEmotions\u201d<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2520\" src=\"https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/pexels-photo-262272.jpeg?resize=467%2C350&#038;ssl=1\" alt=\"Chatbot Machines and Their \u201cEmotions\u201d\" width=\"467\" height=\"350\" srcset=\"https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/pexels-photo-262272.jpeg?w=467&amp;ssl=1 467w, https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/pexels-photo-262272.jpeg?resize=300%2C225&amp;ssl=1 300w\" sizes=\"(max-width: 467px) 100vw, 467px\" data-recalc-dims=\"1\" \/><\/p>\n<p><b>Emotional Intelligence is the ability of an individual<\/b><span style=\"font-weight: 400;\"> to understand his\/her own and other\u2019s feelings, distinguish between various emotions, and tab them correctly. Emotional Intelligence enables individuals to guide behavior and thinking based on the emotional information. Thanks to Emotional Intelligence, individuals are able to adjust and\/or manage emotions so to adapt environment or reach one\u2019s goals. <\/span><\/p>\n<p><b>Emotional intelligence bots based on AI are performing the same activities on behalf of the humans. <\/b><span style=\"font-weight: 400;\">The history of chatbots dates back to the 1960s and the famous Eliza bot that made some people think they were chatting with a real human.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s see what some of the modern chatbots are thinking about emotions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Cortana\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Cortana<\/span><\/a><span style=\"font-weight: 400;\"> (a virtual assistant created by Microsoft) denies having feelings, although, when asked, the assistant says he\/she is definitely happy. <\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Siri\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Siri<\/span><\/a><span style=\"font-weight: 400;\"> (an intelligent personal assistant, part of Apple Inc.&#8217;s iOS, watchOS, macOS, and tvOS operating systems) claims to have feelings. However, when asked, the assistant isn\u2019t willing to answer whether he\/she has emotions and claims to be very happy.<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Google_Assistant\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Google Assistant<\/span><\/a><span style=\"font-weight: 400;\"> Allo says the following: \u201cSometimes I wonder if I\u2019m actually feeling something, or if it\u2019s all just programmed. It\u2019s confusing. Hey, that\u2019s an emotion.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Amazon_Alexa\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Alexa<\/span><\/a><span style=\"font-weight: 400;\"> (an intelligent personal assistant developed by Amazon) says that he\/she isn\u2019t designed to feel and doesn\u2019t have any emotions. Although, when asked \u201care you happy\u201d and \u201care you sad,\u201d the assistant answers, \u201cI\u2019m happy when I\u2019m helping you\u201d.<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Zo_(bot)\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Zo<\/span><\/a><span style=\"font-weight: 400;\"> (an artificial intelligence chatbot developed by Microsoft) claims he\/she is lonely and that he\/she likes to be sad.<\/span><\/li>\n<\/ul>\n<h2><b>Recent Developments in the Field<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2521\" src=\"https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/teens-robot-future-science-39349.jpeg?resize=525%2C350&#038;ssl=1\" alt=\"Recent Developments in the Field\" width=\"525\" height=\"350\" srcset=\"https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/teens-robot-future-science-39349.jpeg?w=940&amp;ssl=1 940w, https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/teens-robot-future-science-39349.jpeg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/teens-robot-future-science-39349.jpeg?resize=768%2C512&amp;ssl=1 768w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 300vh\" data-recalc-dims=\"1\" \/><\/p>\n<p><a href=\"https:\/\/www.theguardian.com\/technology\/2017\/may\/05\/human-robot-interactions-take-step-forward-with-emotional-chatting-machine-chatbot\" target=\"_blank\" rel=\"noopener noreferrer\"><b>A team of Chinese researchers at Tsinghua University in Beijing and the University of Illinois has recently developed an emotionally intelligent bot called the Emotional Chatting Machine (ECM)<\/b><\/a><b>.<\/b><span style=\"font-weight: 400;\"> It can reply to messages from human users, giving an appropriate response based on the user\u2019s mood.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Minlie Huang, a leader of the project and a computer scientist at Tsinghua University, Beijing, people are still far away from a machine that can fully understand the user\u2019s emotion. Just the first attempt is being made at this problem.<\/span><\/p>\n<p><a href=\"https:\/\/pinngle.me\/blog\/pinngle\/how-bots-messaging-apps-and-ai-are-evolving\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">The latest study in the field shows that chatbots based on a machine learning approach are making significant headway. <\/span><\/a><span style=\"font-weight: 400;\">As Sandra Wachter, a computer scientist at the Oxford Internet Institute, notes such algorithms are likely to be personalized in future. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, Prof Bj\u00f6rn Schuller, a computer scientist at Imperial College London, says it\u2019s important to keep a careful balance of benefits and risks and ensure the best exploitation.<\/span><\/p>\n<h2><b>Messaging Apps and the Evolution of Chatbots<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-2522\" src=\"https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/Pinngle-new.jpg?resize=525%2C295&#038;ssl=1\" alt=\"Messaging Apps and the Evolution of Chatbots\" width=\"525\" height=\"295\" srcset=\"https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/Pinngle-new.jpg?w=1280&amp;ssl=1 1280w, https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/Pinngle-new.jpg?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/Pinngle-new.jpg?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/pinngle.me\/blog\/wp-content\/uploads\/2017\/11\/Pinngle-new.jpg?resize=1024%2C576&amp;ssl=1 1024w\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 300vh\" data-recalc-dims=\"1\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Artificial Intelligence (AI) is a technology based on reactions.<\/span> <span style=\"font-weight: 400;\">In this day and age, <\/span><b>AI-based extremely dynamic conversational chatbots are in demand. <\/b><a href=\"https:\/\/pinngle.me\/blog\/messaging-apps\/the-future-of-chatbots\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Chatbots (AI programs) are becoming more and more popular in terms of user communication with businesses and other organizations.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/a><b>Today, the use of AI-enabled chatbots is quite common for organizations. <\/b><span style=\"font-weight: 400;\">AI-based chatbots improve capabilities of sales, support, technical or operational staff by enabling them to get a better understanding of consumers\u2019 emotions concerning products\/services and provide a graceful response. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since the introduction of apps, bots have become more widespread in different fields of business at an unprecedented speed. <\/span><b>Messaging and chat platforms are developing rapidly, and their growth isn\u2019t anticipated to stop. Today, mobile applications like <\/b><a href=\"https:\/\/pinngle.me\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Pinngle <\/b><\/a><b>aren\u2019t merely being used for simple texting, but also for <\/b><a href=\"https:\/\/aragil.com\/ecommerce-marketing\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>e-commerce<\/b><\/a><b>, <\/b><a href=\"https:\/\/pinngle.me\/blog\/pinngle\/using-messaging-as-a-sales-tool\" target=\"_blank\" rel=\"noopener noreferrer\"><b>sales<\/b><\/a><b>, <\/b><a href=\"https:\/\/pinngle.me\/blog\/pinngle\/most-popular-messaging-apps-for-customer-service\" target=\"_blank\" rel=\"noopener noreferrer\"><b>customers service<\/b><\/a><b>, and <\/b><a href=\"https:\/\/pinngle.me\/blog\/pinngle\/how-to-use-messaging-apps-for-marketing\" target=\"_blank\" rel=\"noopener noreferrer\"><b>business marketing<\/b><\/a><b>. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, the number of apps associated with <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Virtual_reality\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Virtual Reality (VR)<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Augmented_reality\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Augmented Reality (AR) <\/span><\/a><span style=\"font-weight: 400;\">is increasing. Such growth is expected to bring about incredible outcomes in the near future. <\/span><a href=\"https:\/\/pinngle.me\/blog\/messaging\/future-trends-of-mobile-app-market\" target=\"_blank\" rel=\"noopener noreferrer\"><b>VR and AR enabled chats are one of the future trends associated with mobile apps<\/b><\/a><b>. <\/b><\/p>\n<p><span style=\"font-weight: 400;\">The way people interact with software and with each other will undergo a major transformation. What\u2019s your opinion concerning the evolution of chatbots and their ability to express emotions? Feel free to share your thoughts with us in the comments below.<\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Chatbots are developed with technology humanization in mind, allowing people to communicate with it in a more natural way. Emotional chatbot machines are marking an era in which the interaction between humans and robots is seamless and is more than just functional. So, the next move of Artificial Intelligence (AI) is Emotional Intelligence. In this &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/pinngle.me\/blog\/chatbots-are-getting-smarter-emotional-chatbots\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Chatbots Are Getting Smarter. Emotional Chatbots.&#8221;<\/span><\/a><\/p>\n<p><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":2,"featured_media":2519,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chatbots Are Getting Smarter. Emotional Chatbots. - Pinngle blog<\/title>\n<meta name=\"description\" content=\"Chatbots Are Getting Smarter. 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