The Best Free International Calling App

The Best Free International Calling App

The demand for free international calls is growing all over the world. People are looking for more affordable and free ways to connect with their family, friends, and colleagues around the globe. The latest statistics in the field show that 52% of the time people spend on digital media is devoted to mobile applications. The […]

Texting, Calling, or Sending Emails?

Texting, Calling, or Sending Emails?

The telephone call is now very often viewed as a dying institution. In our increasingly digital world, texting is becoming people’s preferred means of communication, thus replacing the phone call. The main reasons have to do with speed, convenience, and affordability. In the wake of this, it’s no surprise that the number of users of […]

20 Amazing Facts to Know About Chatbots

20 Amazing Facts to Know About Chatbots

Bots can be characterized as software that uses machine learning through artificial intelligence (AI) to stimulate a smart conversation with the user via a conversational interface like a chat. Today, these artificial intelligence systems that communicate with people through messaging, text, or speech, are evolving and turning into a necessity in certain industries. All the […]

Using Chatbots and AI for Customer Service

Using Chatbots and AI for Customer Service

Customer relationship management (CRM) is of immense importance for every successful business. Nowadays, the number of businesses taking advantage of messaging apps, chatbots, and artificial intelligence (AI) to improve their CRM is growing. Today’s strong and growing interest in chatbots and AI is driven by the fact that these intelligent digital assistants can always be […]

Are Bots the New Generation of Apps

Are Bots the New Generation of Apps?

Bots or chatbots increasingly turning into one of the most fascinating technology trends of modern software applications. They’re going to play an important role in the future of consumer and enterprise apps. This will completely transform the way people interact. Sometimes, chatbots are perceived as a new generation of apps after websites and mobile apps. […]

Chatbots Are Getting Smarter. Emotional Chatbots.

Chatbots Are Getting Smarter. Emotional Chatbots.

Chatbots are developed with technology humanization in mind, allowing people to communicate with it in a more natural way. Emotional chatbot machines are marking an era in which the interaction between humans and robots is seamless and is more than just functional. So, the next move of Artificial Intelligence (AI) is Emotional Intelligence. In this […]

Using Messaging As a Sales Tool

Using Messaging As a Sales Tool

Messaging is increasingly evolving into the most powerful form of marketing. It’s becoming highly important for businesses to be more conversational with their customers. Using instant messaging (IM) for sales will lead to greater profit margins and increased cross-sell and upsell revenue, thus helping you improve your business’s bottom-line. Getting customers is all about being […]

Most Popular Messaging Apps for Customer Service

Most Popular Messaging Apps for Customer Service

In our increasingly digital world where speed is everything companies are more and more often faced with the problem of responding their customers quickly, but more importantly, personally. That’s the reason why messaging apps are increasingly being used to deliver better customer service. So, messaging has turned into something new. Since customers need immediate service […]

Traditional PBX vs VoIP Phone Systems. Which One to Choose?

Traditional PBX vs VoIP Phone Systems. Which One to Choose?

PBX stands for Private Branch Exchange. This is a private telephone network used within a company or organization. The operation of the original PBX phone system technology is landline-based and uses a physical PBX hardware box. The lines of traditional landline phones enter an office and then connect to a PBX box. Afterwards, the phone […]

What Is a PBX Phone System and How Does It Work?

What Is a PBX Phone System and How Does It Work?

A PBX (Private Branch Exchange) is a private telephone network that companies or organizations use to manage incoming and outgoing phone calls, as well as communicate internally. A Private Branch Exchange is called to connect telephone extensions to the Public Switched Telephone Network (PSTN). The latter is the aggregate of the world’s circuit-switched telephone networks, […]